Short version: if you change your mind within 5 days of your latest payment, email us and we'll refund it. Outside that window we generally don't refund.
When refunds are available
- Within 5 days of your most recent payment (monthly or annual).
- For one payment at a time. If your last renewal was 4 months ago, we can refund that renewal only, not earlier ones.
How to request
Email support@businesscards.io from the email address on your account. Tell us:
- The team name (or any URL of a card on the team).
- The payment date you'd like refunded.
- Briefly, why you're asking. We don't require this but it helps us improve the product.
We typically process refunds within one business day. The refund hits the original payment method (your credit card) in 5 to 10 business days, depending on your bank.
What happens to the account
When we issue the refund, we also cancel the subscription. The cards on the team become unavailable at the end of the refunded billing period (effectively, right away if you've been charged recently). Your data isn't deleted; if you sign back in later and pick a plan, everything reactivates.
iOS App Store purchases
If you subscribed through the iOS app, the charge went through Apple, not us. We can't refund Apple's charges. Submit a refund request directly to Apple through reportaproblem.apple.com within the time window Apple sets.
Edge cases
If something specific went wrong on our end (a billing error, a duplicate charge, a service outage that affected your business), reach out regardless of the 5-day window. We handle those case by case.